Payment & Delivery

On this page, you’ll find all the necessary information regarding payment methods and delivery terms for your orders from Mandel Hurdy Gurdies.

Payment

We offer several convenient and secure payment methods to make your purchase as comfortable as possible.

  • Bank Transfer: You can make a payment via direct bank transfer. Payment details will be provided after your order is confirmed. Please note that bank transfers may take 1-3 business days to process.
  • Online Card Payment: We accept Visa and MasterCard credit and debit cards through a secure payment system. This payment method ensures instant processing of your order.
  • Other Payment Methods (e.g., PayPal, LiqPay, Apple Pay/Google Pay): (If you plan to use other payment systems, list them here with a brief description).

Payment Security: We place great emphasis on the security of your financial data. All online payments are processed using secure protocols (SSL/TLS), ensuring the encryption and confidentiality of your information. Your payment details are not stored on our website.

Delivery

We ensure your instrument is delivered to you quickly and in perfect condition. Given that each instrument is handcrafted, the delivery process has specific considerations.

  • Manufacturing and Waiting Times: Please note that the manufacturing time for each hurdy-gurdy is up to 1 year. This is an estimated timeframe that may vary depending on the current workload of the workshop and the complexity of the order. The exact timeline will be agreed upon with you individually after placing your order.
  • Delivery Methods:
    • International Shipping: We offer worldwide shipping via reliable international postal operators (e.g., UPS, FedEx, DHL, Ukrposhta (for international shipments)). The cost and terms of international delivery are calculated individually and depend on the destination country and the chosen carrier.
    • Delivery within Ukraine: For orders within Ukraine, delivery is carried out using Nova Poshta or Ukrposhta (depending on your preference).
  • Shipping Costs: Shipping costs are not included in the instrument’s price and are calculated separately. They depend on the package’s weight, dimensions, destination country, and chosen delivery method. The exact shipping cost will be communicated to you once the instrument is ready for shipment, or it can be estimated in advance upon your request.
  • Order Tracking: Once your order has been dispatched, we will provide you with a tracking number, allowing you to monitor your delivery status on the carrier’s website.
  • Customs Duties and Taxes: For international orders, please be aware that customs duties, taxes, and other fees levied by the destination country are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please familiarize yourself with your country’s customs regulations before placing an order.
  • Packaging: Each instrument is carefully packed in specially designed packaging to ensure maximum protection during transit.

Please note: This is a general template. You’ll need to adapt it by including specific details, such as:

  • The exact payment systems you use.
  • The names of courier services you partner with.
  • More precise delivery times (if possible) for different regions.
  • Your policy on shipment insurance.
  • Specific provisions regarding returns/exchanges (though this might be a separate “Shipping & Returns” section).